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Help Centre
The first thing to look at is your
product User Manual or the product videos shown in the
video library.
Many people want to know how to use a product
after buying it. Most of these
questions can be answered by simply reading your user manual.
Some answers to frequently asked
questions about products:
Fingerprint Locks:
-
If the blue sensor in
your Sentry lock
keeps turning on, carefully clean the 2 holes in the
side walls above the fingerprint reader. Dirt build up
in these holes will keep turning the fingerprint reader on.
Dirt or grime build up in these holes could be the cause.
Note: this only applies to locks
with no dust covers installed
Simply use a pin
head or toothpick to slowly and gently push a piece of thin
material (with a drop of window cleaner on it)a couple of
millimetres into each hole. STOP PUSHING as soon as you feel any
resisitance and then use a gentle circular motion to clean and
remove any dirt or grime.
If this does not
work, you will need to take the lock off the door and do a clean
from the inside. Please contact us for an instruction sheet
before attempting this yourself.
-
My finger does not work
when it did before? During times
of low humidity (winter) your skin may become dryer than
normal. This causes contact issues between your finger and
the finger print reader so the lock gives an error. To
overcome this, moisten your finger, wipe dry and then try
again straight away.
-
Can I register more than
1 finger on my lock? Yes, multiple fingers can be registered
on your lock as long as there is spare template capacity.
(They have at least 99 template capcity)
-
I have young
children, will their fingers work? Children from
about 6 years on should be able to be registered. However care must be taken in registering and use.
It is recommended to redo their fingerprints every 6 months
as they grow.
-
My finger registered but
does not open the door. The lock may
register your finger but if it is of low quality, it may not pass the
security level needed to open the door. If this happens,
delete your existing finger and try to register it and other
fingers again. Take
care in how you place and hold your finger on the sensor.
Continued errors may mean you may have to use an alternative
method like a RFID card.
-
Can anyone change my programming?
No - once registered only an administrator ID/finger/card/pin code can access
the menu and allow changes to be made.
Digital Locks:
-
If you enter your pin code too fast,
you may get an error. Slowing down the time between
pressing numbers will most times let you in without a
problem.
-
The E-Max2 is designed to automatically lock when
the door is closed. However if you do not use the supplied strike
plate and housing on your door frame, automatic locking will
not work.
-
Any issues with intermittent
operation usually stem from the installation. Please make
sure that connecting cables are not bent over onto
themselves or pinched under metal parts, thus restricting
electrical current.
-
If having an issue with the E-Max2
lock not working correctly, it is common for people to
squash the cable when installing the back (inside) body.
Take the back body off the door, check the cables and also
lock operation off the door.
Other common
questions:
-
How do I know when to replace the
batteries? All of our battery powered locks are
equipped with a low battery alarm. This gives you plenty of
time to change your batteries before the device fails.
-
Can I use other types of
batteries in my lock? NO.
Our locks are designed to use normal alkaline batteries
only. Use of
Lithium / Rechargable batteries voids your product warranty.
-
Do I lose any stored information if
I take out the batteries or they go flat whilst I am on
holidays? No data is lost as it is stored in memory
inside the lock.
-
Is my lock waterproof
- NO. Locks are designed to be used underneath a roofline
only. A small amount of moisture will not affect the lock
but if wet from a hose or continued exposure from 'blow in'
rain will cause the lock to fail.
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